Laurence Bruyndonckx
About Laurence Bruyndonckx
Laurence Bruyndonckx is a Knowledge Delivery Manager at SWIFT, where he leads a team of 40 professionals to enhance user experience through quality knowledge services. He has extensive experience in various roles at SWIFT since 1993, including Programme Manager and Service Manager, and holds a Master's degree in Commercial and Consular Sciences.
Work at SWIFT
Laurence Bruyndonckx has held multiple positions at SWIFT, contributing to various aspects of the organization. He began his tenure as an Education Specialist from 1993 to 1997, focusing on educational initiatives. He then served as a Service Manager from 1999 to 2002, followed by a role as Head of Solutions from 2002 to 2008. After that, he worked as Head of Offshore Development from 2008 to 2011 and as a Programme Manager from 2012 to 2015. He transitioned to Manager of Learning Services from 2015 to 2020. Currently, he is the Knowledge Delivery Manager, a position he has held since 2020.
Education and Expertise
Laurence Bruyndonckx studied at Haute Ecole 'Groupe ICHEC - ISC Saint-Louis - ISFSC' in Brussels, where he earned a Master's degree in Commercial and Consular Sciences, specializing in Finance, Law, and Marketing from 1989 to 1992. He also attended College St Pierre from 1981 to 1987. His educational background supports his extensive experience in managing knowledge services and enhancing user experience through effective documentation and training.
Leadership and Team Management
In his current role as Knowledge Delivery Manager, Laurence leads a team of 40 professionals across four locations. He oversees the development of knowledge assets, including how-to videos and training services, aimed at improving customer support and user experience. His leadership focuses on delivering quality knowledge services that facilitate self-support for SWIFT customers.
Focus on Knowledge Services
Laurence Bruyndonckx emphasizes the importance of quality knowledge services in his work. He aims to enhance user experience through comprehensive documentation and self-support services. His initiatives include the creation of digital and onsite training resources, which are designed to empower users and improve their interaction with SWIFT's offerings.