Laurent Mertens
About Laurent Mertens
Laurent Mertens serves as the Product Management Chapter Lead at SWIFT, where he has held various roles since 1997, including positions in market analysis, pricing, and customer experience management.
Current Role at SWIFT
Laurent Mertens currently serves as the Product Management Chapter Lead at SWIFT, a position he has held since 2019. In this role, he is responsible for overseeing product management strategies and leading a team focused on delivering innovative solutions. Additionally, he has been working as a Marketing Internal Consultant and Talent Development specialist since 2018, contributing to the growth and development of marketing initiatives within the organization.
Previous Experience at SWIFT
Laurent Mertens has extensive experience at SWIFT, having worked in various roles over a span of several years. His positions included Data Management Specialist/Customer Administrator from 1997 to 2007, Senior Market Analyst from 2007 to 2009, Pricing Manager from 2009 to 2011, and Professional Services Automation from 2011 to 2013. He also served as Lead Market Analyst from 2013 to 2015, Commercial Programme Management in 2016, and Customer Experience Management in 2017.
Educational Background
Laurent Mertens studied at Haute Ecole d'Enseignement Supérieur de Namur, where he focused on Marketing. He completed his studies and achieved a Bachelier degree between 1993 and 1996. This educational foundation has supported his career in product management and marketing within the financial services industry.
Career Timeline
Laurent Mertens has had a diverse career trajectory at SWIFT, spanning over two decades. He began his tenure in 1997 and has held multiple roles, including a decade-long position as a Data Management Specialist. His career includes various responsibilities in market analysis, pricing, customer experience, and product management, reflecting his adaptability and expertise in the field.