Laurent Verstraeten
About Laurent Verstraeten
Laurent Verstraeten serves as the Global Head of Professional Services, Customer Experience at SWIFT, a position he has held since 2020 in Singapore. With over 19 years of experience in business transformation in the Financial Services and FinTech sectors, he specializes in payments transformation and the ISO20022 standard.
Work at SWIFT
Laurent Verstraeten has served as the Global Head of Professional Services, Customer Experience at SWIFT since 2020. Based in Singapore, he has held this position for four years. In his role, he focuses on enhancing customer experience and driving the adoption of SWIFT's products and services. He has a proven track record of accelerating market share and operationalizing global strategies while managing cultural nuances within the organization.
Education and Expertise
Laurent Verstraeten studied at HEC Liège from 1997 to 2003, where he earned a Master's degree. He furthered his education at the Solvay Brussels School of Economics and Management in 2009, completing a program that lasted 11 months. With over 19 years of experience in business transformation, he specializes in payments transformation and the ISO20022 standard, demonstrating expertise in consultative and solution selling.
Background
Laurent Verstraeten has extensive experience in the Financial Services and FinTech industries, focusing on business transformation. His career spans nearly two decades, during which he has developed a deep understanding of market dynamics and customer needs. He is known for advocating for the voice of the customer and fostering diversity, collaboration, and resilience within teams.
Achievements
Throughout his career, Laurent Verstraeten has been recognized for building partner programs and implementing effective go-to-market strategies. His efforts in accelerating market share and driving product adoption have contributed to the success of the organizations he has worked with. His leadership in customer experience initiatives has positioned him as a key figure in the industry.