Lenny Carranza
About Lenny Carranza
Lenny Carranza is a S.W.I.F.T. Customer Support Manager specializing in Interfaces and OTC, with over 14 years of experience in the help desk field. He has held various roles at SWIFT and Menusoft Systems, demonstrating strong technical skills and effective communication in both English and Spanish.
Current Role at SWIFT
Lenny Carranza serves as the S.W.I.F.T. Customer Support Manager for Interfaces and OTC, a position he has held since 2019. In this role, he is responsible for overseeing customer support operations within the Americas and the United Kingdom. His leadership focuses on enhancing customer satisfaction and ensuring efficient communication between the company and its clients.
Previous Experience at SWIFT
Lenny Carranza has extensive experience at SWIFT, having worked in various capacities since 2014. He began his tenure as an Associate Customer Support Engineer and progressed to roles such as Customer Support Engineer and Team Lead for Messaging & Interfaces. His cumulative experience at SWIFT spans over five years, during which he has developed a deep understanding of customer support processes.
Technical Background and Education
Lenny Carranza has over 14 years of experience in the technical and analytic aspects of the help desk field. He studied Computer Science at Liberty University, earning a Bachelor of Science (B.S.) from 2011 to 2013. Prior to that, he obtained an Associate of Science (A.S.) in Computer and Information Sciences from Germanna Community College from 2003 to 2005.
Language Proficiency and Communication Skills
Lenny Carranza is fluent in both Spanish and English, which enhances his ability to communicate effectively with a diverse customer base. He is recognized for his excellent communication and directive skills, which contribute to building customer confidence and satisfaction. His proficiency in documentation and reporting supports accurate tracking of customer issues.
Early Career at Menusoft Systems
Before joining SWIFT, Lenny Carranza worked at Menusoft Systems in various roles, including Customer Support Technician, Senior Support Technician, and Quality Assurance Analyst. His tenure at Menusoft Systems lasted from 2006 to 2013, where he gained valuable experience in customer support and quality assurance processes.