Leo Punt
About Leo Punt
Leo Punt serves as the Head of Global Operations at SWIFT, a position he has held since 2021. He has extensive experience in various roles within SWIFT and previously worked at Elemica and BT.
Current Role at SWIFT
Leo Punt serves as the Head of Global Operations at SWIFT, a position he has held since 2021. In this role, he oversees global operational strategies and initiatives, ensuring efficient service delivery across various regions. His leadership contributes to the organization's operational excellence and customer satisfaction.
Previous Experience at SWIFT
Prior to his current role, Leo Punt held several positions at SWIFT. He served as the Global Head of Customer Support from 2019 to 2020, where he managed customer service operations. He also worked as the Head of EMEA Customer Support from 2004 to 2010 and as Head of EMEA Services & Support from 2013 to 2019. Additionally, he was the interim CIO from 2020 to 2021 and Head of Sales Services from 2011 to 2013.
Experience at Elemica
Before joining SWIFT, Leo Punt worked at Elemica as the Vice President of Professional Services from 2002 to 2004. In this role, he was responsible for leading professional services initiatives, contributing to the company's service offerings and client engagement.
Career at BT
Leo Punt began his career at BT, where he worked as a Manager of Technical Support from 1990 to 2000. His decade-long experience at BT provided him with a strong foundation in technical support and operational management.
Education and Qualifications
Leo Punt studied Information Technology at De Haagse Hogeschool / The Hague University of Applied Sciences, earning a Bachelor of Science degree from 1986 to 1990. He later pursued an MBA at Henley Business School from 2000 to 2004, enhancing his business and management skills.