Lucas S.
About Lucas S.
Lucas S. is an Associate Customer Support Engineer at SWIFT, specializing in technical support for the Relationship Management Application. He has a background in Mechatronics Engineering and has contributed to various roles in customer support and technical troubleshooting across multiple companies.
Work at SWIFT
Lucas S. has been employed at SWIFT as an Associate Customer Support Engineer since 2019. In this role, he specializes in providing technical support for SWIFT's Relationship Management Application (RMA). He is recognized as a subject matter expert in this area, handling messaging troubleshooting and configuration matters in Alliance Access. His responsibilities include dealing with multi-format messages and XMLv2 data format. Prior to his current position, he worked as a Customer Support Engineer for Key Clients in Europe, the Middle East, and Africa for nine months in 2019.
Education and Expertise
Lucas S. earned a Bachelor’s degree in Mechatronics Engineering from Universidade Federal de São João del-Rei (UFSJ), studying from 2008 to 2014. He also studied General English at Griffith College Limerick, obtaining a Certificado in 2016. His educational background provides a solid foundation for his technical roles in customer support and engineering.
Background in Customer Support
Before joining SWIFT, Lucas S. worked at Sutherland in various customer support roles. From 2017 to 2018, he served as a Sales & Support Consultant for GoDaddy, and from 2018 to 2019, he was an Advanced Technical Support representative for GoDaddy. His experience at Sutherland contributed to his skills in troubleshooting and customer service.
Contributions to Knowledge Base
At Sutherland, Lucas S. contributed to the internal knowledge base by sharing best troubleshooting practices. His efforts positively impacted the company's operations, enhancing the support provided to customers and improving overall efficiency.
Involvement in ISO20022 Adoption
Lucas S. played a significant role in the adoption of ISO20022 at SWIFT, specifically working with the FINplus service. He was involved in in-flow translation and served as a CBPR+ Test Sparring Partner, contributing to the implementation of this international standard.