Marcial Tchatchoua
About Marcial Tchatchoua
Marcial Tchatchoua is a System and Application Management and Support Specialist currently working at SWIFT since 2020. He has extensive experience in technical support roles, including a nine-year tenure at IBM and various positions in other technology firms.
Work at SWIFT
Marcial Tchatchoua has been employed at SWIFT since 2020, serving as a System and Application Management and Support Specialist. In this role, he is responsible for managing and supporting various systems and applications critical to SWIFT's operations. Prior to his current position, he worked at SWIFT as a Key Client Technical Support & Implementation Engineer from 2019 to 2020, where he provided technical support and facilitated the implementation of solutions for key clients.
Previous Experience at IBM
Marcial Tchatchoua has extensive experience at IBM, where he worked from 2000 to 2017. He began his career at IBM as a Support Analyst from 2000 to 2002 in Manchester, United Kingdom. He then transitioned to a Senior Technical Support Engineer role in the Amsterdam Area, Netherlands, from 2008 to 2017. During his nine years in this position, he developed significant expertise in technical support and customer service.
Technical Support Roles at HCL Technologies
From 2017 to 2018, Marcial Tchatchoua worked at HCL Technologies as an L2 Technical Support Engineer for IBM Informix Dynamic Database. In this role, he provided level 2 technical support, addressing complex issues related to the IBM Informix database systems. His experience at HCL Technologies further enhanced his technical support skills.
Education and Expertise
Marcial Tchatchoua studied at Staffordshire University, where he earned a Bachelor Honour degree in Computer Science from 1999 to 2005. This educational background provided him with a solid foundation in computing principles, which he has applied throughout his career in various technical support and management roles.
Early Career in Web Development
Before his extensive experience in technical support, Marcial Tchatchoua worked as a Web Developer at Fruit of the Loom Europe from 2005 to 2007 in Telford, United Kingdom. This early role allowed him to gain valuable experience in web development, contributing to his overall technical skill set.