Margerie Gonzales
About Margerie Gonzales
Margerie Gonzales is a Manager of Customer Support Services at SWIFT, where she has worked since 2019. She has extensive experience in IT and customer support, having held various roles in companies such as Microsoft, Hewlett-Packard, and Cargill.
Work at SWIFT
Margerie Gonzales has been employed at SWIFT since 2016, where she holds two positions: Manager of Customer Support Services and IT Manager. In her role as Manager of Customer Support Services, she has focused on enhancing customer interactions and support processes. As IT Manager, she has contributed to the development and management of IT infrastructure, leveraging her expertise in IT strategy and Windows Server. Her tenure at SWIFT spans over eight years, during which she has played a key role in supporting the organization's operational needs in Kuala Lumpur, Malaysia.
Education and Expertise
Margerie Gonzales earned a Bachelor of Science degree in Computer Engineering from Adamson University, completing her studies from 1998 to 2003. Her educational background provides a solid foundation for her extensive career in IT and customer support services. She possesses strong skills in DevOps and IT Service Management, which are critical in her current roles. Her expertise in contact data and campaign management further enhances her ability to manage customer support services effectively.
Background
Margerie Gonzales has a diverse professional background in the IT sector, having worked in various roles across multiple companies and countries. She began her career as an IT Engineer at Microsoft in the National Capital Region of the Philippines from 2008 to 2010. Following this, she worked at Hewlett-Packard in Selangor, Malaysia, for one year. Her experience continued at Broadview Networks as a Subject Matter Expert and Supervisor for four months in 2010. She then served as an IT System Administrator at Cargill in Singapore from 2011 to 2012, and later as an IT Implementation Manager at Xchanging - A CSC Company in Kuala Lumpur from 2012 to 2016.
Achievements
Throughout her career, Margerie Gonzales has contributed to various projects and initiatives within the IT and customer support domains. Her work at SWIFT has involved enhancing IT infrastructure and improving customer support services. She has utilized her skills in DevOps and IT Service Management to drive efficiencies and support the financial services industry. Her previous roles have also equipped her with valuable experience in managing IT systems and implementing technology solutions across different organizations.