Mark Anthony Borja
About Mark Anthony Borja
Mark Anthony Borja is an IT Operations Specialist with extensive experience in various roles within the IT sector. He has worked for notable companies such as Citi, CSC, and Procter & Gamble, and currently contributes to SWIFT's IT operations in Kuala Lumpur.
Work at SWIFT
Mark Anthony Borja has been employed at SWIFT as an IT Operations Specialist since 2018. In this role, he is responsible for conducting first-level resolution of incidents and performing root cause analysis of issues. He contributes to the automation of manual processes and repetitive tasks within IT operations, enhancing efficiency and effectiveness in the workplace. His position is based in Kuala Lumpur, where he has been part of the team for six years.
Previous Experience in IT Operations
Before joining SWIFT, Mark worked at several notable organizations. He served as a System Engineer at Stone Forest IT from 2017 to 2018. Prior to that, he was a Service Desk Analyst at CSC for five years, from 2012 to 2017. His career began at Citi, where he worked as a Virtual Desktop Infrastructure Analyst for ten months in 2011. Additionally, he was an Application Support Agent at Procter & Gamble from 2008 to 2011.
Education and Expertise
Mark Anthony Borja earned a Bachelor's degree in Computer Engineering from Universidad de Manila, where he studied from 2001 to 2007. His educational background provides a solid foundation for his career in IT operations, equipping him with the necessary technical skills and knowledge to excel in his various roles within the industry.
Contributions to IT Operations
In his current role and previous positions, Mark has been involved in various initiatives aimed at improving IT operations. He provides input and suggestions for continuous improvement processes and is involved in reviewing and updating logical access rights for movers and leavers according to established procedures. He also played a role in the Disaster Readiness Team, ensuring network connectivity can be relocated in case of a disaster.