Melania Ann Peter
About Melania Ann Peter
Melania Ann Peter serves as the Head of Internal Customer Operations at SWIFT in Kuala Lumpur, Malaysia, a position she has held since 2019. She has a background in Business Administration and Management, with an MBA from Federation University Australia.
Work at SWIFT
Melania Ann Peter has been with SWIFT since 2014, holding various positions. She currently serves as the Head of Internal Customer Operations since 2019, overseeing operations in Kuala Lumpur, Malaysia. Prior to this role, she worked as the Head of Daily Operations for one year and as a Senior KYC Data Management Specialist for one year. Additionally, she was a Team Leader in KYC Operations from 2015 to 2018, contributing to the management of customer data and compliance processes.
Education and Expertise
Melania Ann Peter has a solid educational background in Business Administration and Management. She completed her Master of Business Administration (MBA) at Federation University Australia from 2018 to 2019. Earlier, she studied at Kolej Universiti Sunway, achieving a degree in Business Administration and Management in 2005. She also studied Accounting and Finance at Monash University Malaysia, enhancing her expertise in financial operations.
Background
Melania Ann Peter began her education at Sekolah Menengah Tunku Ampuan Najihah Seremban, where she studied from 1999 to 2003. Her professional career includes significant roles in various organizations. Before joining SWIFT, she worked at PayPal as a Senior Compliance Executive from 2012 to 2014 and at HSBC as a Global Support Executive in 2010. She also held a position at Hong Leong Group as a Priority Banking Operation Executive from 2010 to 2012.
Professional Experience
Melania Ann Peter has extensive experience in customer operations and compliance. At SWIFT, she progressed through several roles, starting as a Team Leader in KYC Operations, then moving to Senior KYC Data Management Specialist, and later as Head of Daily Operations. Her prior experience at PayPal and HSBC provided her with a strong foundation in compliance and operational support, which she has applied in her current role at SWIFT.