Michael Woolford
About Michael Woolford
Michael Woolford is a Relationship Manager at SWIFT in London, England, where he has worked since 2020. He has a background in finance and customer success, having previously held roles at Refinitiv and Waitrose & Partners.
Work at SWIFT
Michael Woolford has served as a Relationship Manager at SWIFT since 2020. In this role, he operates from London, England, where he focuses on enhancing customer satisfaction and driving product improvements. Woolford acts as the voice of the customer, ensuring that client feedback is integrated into product development. He represents SWIFT at various workshops, business forums, and conferences, promoting the company's portfolio and engaging with stakeholders to foster strong relationships.
Previous Work Experience
Before joining SWIFT, Michael Woolford held several positions that contributed to his professional development. He worked as a Sales Assistant at Waitrose & Partners from 2014 to 2018 in Rickmansworth. He also served as a Rare Candidate at Rare Recruitment in London from 2016 to 2019. His experience includes a role as a Market Data Specialist - Customer Success Manager at Refinitiv from 2018 to 2020, where he focused on capital markets and advisory services. Additionally, he completed a summer internship at Meridian Capital (GB) Limited in 2017 and gained work experience at Hunters: Architects, Building Consultants and Employers Agent in 2012.
Education and Expertise
Michael Woolford studied at the University of Nottingham, where he earned a BSc (Hons) in Finance Accounting & Management from 2015 to 2018. His educational background provides him with a strong foundation in accounting and finance principles. Prior to university, he attended Dr Challoner's Grammar School from 2007 to 2014, where he completed his secondary education. This academic experience has equipped him with the analytical skills necessary for his roles in finance and customer relationship management.
Webinar Program Organization
In 2021, Michael Woolford organized and facilitated a webinar program targeting customers in the Americas and the UK. This initiative aimed to enhance customer engagement and provide valuable insights into SWIFT's offerings. The program reflects his commitment to improving customer relations and ensuring that clients are well-informed about the company's services.