Michel De Jong
About Michel De Jong
Michel De Jong is a Customer Engineer who has led a team of technical engineers and acted as the primary contact for network-related queries. He has extensive experience in support services, problem analysis, and training within the technology sector.
Work at Swift
Michel De Jong serves as a Customer Engineer at Swift. In this role, he acts as the primary contact for network-related queries on the internal PCLab, which is utilized for reference material. He has been instrumental in leading a team of 12 technical engineers since April 2017, focusing on providing service and support to the community. His responsibilities include managing relationships with third-line support for defect resolution and maintenance, ensuring effective communication and problem resolution.
Education and Expertise
Michel De Jong possesses extensive expertise in customer support and technical engineering. His background includes analyzing root causes of problems and generating or approving Knowledge Base tips aimed at enhancing the supportability and usability of products. He has also handled partner certifications as part of a certification program, demonstrating his knowledge in managing technical qualifications and standards.
Background
Michel has a history of providing support for premium accounts from December 2010 to May 2014, where he was the designated support contact. His experience includes designing, planning, delivering, and implementing large service improvement projects, which contribute to the overall efficiency of operations within the organization.
Training and Development
In his role, Michel De Jong provides training on SWIFT applications and solutions to both internal staff and customers onsite. This training is essential for ensuring that users are well-equipped to utilize the systems effectively, thereby enhancing overall user experience and operational efficiency.
Cisco Migration Participation
Michel actively participated in the Cisco migration project, which involved migrating customers to new connection options towards SWIFT. His involvement in this initiative highlights his capability in managing significant technical transitions and supporting customers through the process.