Mindo Kaziulis
About Mindo Kaziulis
Mindo Kaziulis serves as the Head of Customer Success & Care at SWIFT, where he leads a global team and has developed key strategies for customer engagement. He holds multiple degrees in economics and management from prestigious institutions and has extensive experience in customer success and operational strategy across various sectors.
Current Role at SWIFT
Mindo Kaziulis serves as the Head of Customer Success & Care at SWIFT, a position he has held since 2022. In this role, he leads a global team of over 40 members, including regional delivery team leads. He has been instrumental in developing a Customer Health Score and scalable playbooks as part of the global Customer Success practice. His leadership focuses on enhancing customer satisfaction and operational efficiency within the organization.
Previous Experience at SWIFT
Prior to his current role, Mindo Kaziulis worked at SWIFT from 2015 to 2022 in various capacities. He served as Marketing & Portfolio Manager for Global Services from 2015 to 2019, where he contributed to marketing strategies and portfolio management. He then transitioned to Head of Customer Care for the APAC region from 2019 to 2022, where he focused on customer service excellence and regional support.
Education and Expertise
Mindo Kaziulis has an extensive educational background. He studied at Vlerick Business School, earning a Master's degree in Financial Management from 2009 to 2010. He also obtained a Master's degree in Management Science from Solvay Brussels School of Economics and Management from 2007 to 2009. Additionally, he holds a Bachelor's degree in International Economics from The University of British Columbia and a Bachelor's degree in Economics from Université Toulouse 1 Capitole. His expertise includes crafting business services and scaling operations across various sectors, including mobility/transport, health tech, and financial services.
Career Background
Mindo Kaziulis has held various positions in different organizations throughout his career. Before joining SWIFT, he worked at Bombardier Transportation as part of Corporate Audit Services and Risk Assessment from 2013 to 2015. He also served as a Global Graduate at Bombardier from 2011 to 2013. Additionally, he was the Regional Head for LT Big Brother in the Benelux region from 2016 to 2017. His diverse experience spans multiple countries and industries.
Co-Founder Role at YAPILI
Mindo Kaziulis is also a co-founder of YAPILI, a role he has held since 2014. YAPILI operates in multiple regions, including The Hague, Abuja, Gaborone, and Nairobi. His involvement in this organization highlights his commitment to innovation and collaboration in the health tech sector.