Mitrani Das
About Mitrani Das
Mitrani Das serves as the Service Manager for Payment Solutions at SWIFT, a position he has held since 2021. With over 18 years of experience in client service management, he has developed expertise in various areas, including technical helpdesk management and service level reporting.
Work at SWIFT
Mitrani Das has been serving as the Service Manager for Payment Solutions at SWIFT since 2021. In this role, he is responsible for overseeing payment solutions and ensuring high-quality service delivery. His tenure at SWIFT has contributed to his extensive experience in client service management within the technology sector.
Education and Expertise
Mitrani Das studied at South Point High School and later attended the University of Calcutta. He possesses over 18 years of experience in client service management, with more than 12 years specifically in the technology sector. His expertise includes product-oriented customer service, technical helpdesk management, problem management, change management, and service level reporting.
Professional Background
Mitrani Das has held various positions throughout his career. He worked at BSI as a Plus/Finance Manager from 1998 to 2006, followed by a role as a Government Services Helpdesk Manager at CONTROLLED THOUGHT LIMITED from 2006 to 2007. He then served as a Technical Services Operations Manager at CONTROLLED THOUGHT LIMITED for six months in 2007. His career continued at Atos as a UK&I SMC Analyst from 2007 to 2013, and he later worked at Level 3 Communications as a Service Manager for EMEA from 2013 to 2017. Prior to joining SWIFT, he was a Senior Client Service Partner at Lumen Technologies from 2017 to 2021.
Achievements in Client Service Management
Mitrani Das is recognized for his proactive approach and dedication to quality in client service management. He has developed a reputation for being hardworking and striving for perfection in his work. His ability to collaborate effectively with diverse teams has been a key factor in his success across various roles in the technology sector.