Mohamed Ouasrih
About Mohamed Ouasrih
Mohamed Ouasrih is a Service Desk Analyst with extensive experience in technical support and IT services. He has worked in various roles across multiple countries, currently serving as a Technician Analyst for B&b Computer Solutions and a Service Desk Analyst for Swift in Belgium.
Work at Swift
Currently, Mohamed Ouasrih serves as a Service Desk Analyst at Swift, a position he has held since 2017. He has accumulated seven years of experience in this role while working in La Hulpe, Wallonia, Belgium. His responsibilities include providing technical support and assistance to users, ensuring efficient operation of IT services, and resolving issues related to software and hardware.
Current Role at B&b Computer Solutions
In addition to his role at Swift, Mohamed Ouasrih has been employed as a Technician Analyst for PC and Server at B&b Computer Solutions since 2018. Over the course of six years in Belgium, he has focused on troubleshooting and maintaining computer systems and servers, contributing to the overall efficiency of IT operations within the company.
Previous Experience in IT Support
Mohamed Ouasrih has a diverse background in IT support, having worked in various roles across multiple countries. He was a Technical Analyst at Computacenter for three months in 2019 in Hatfield, Hertfordshire, United Kingdom. Prior to that, he served as an IT Support Onsite at Atos for one year from 2013 to 2014 in Bezons, Ile-de-France, France. His experience also includes a five-year tenure as a Technician Specialist at Eds Group in the United States from 2000 to 2005.
Career History in Technical Support
Throughout his career, Mohamed Ouasrih has held several positions in technical support. He worked as a Preparator of the Servers and Team Leader in the Racks Team at Ecs from 1994 to 1998. He also spent 15 years at The Coca-Cola Company as a Team Leader Desk Side Support from 1998 to 2013 in Atlanta, Georgia, United States. Additionally, he was a Technician Specialist at Fujitsu from 2006 to 2009 in Japan and briefly served as Customer Care Lead at Market-ip in 2016.
Education and Expertise
While specific educational details are not provided, Mohamed Ouasrih's extensive experience in IT support and technical analysis indicates a strong foundation in information technology. His roles have required expertise in troubleshooting, system maintenance, and user support, showcasing his ability to adapt to various technical environments and challenges.