Neha Agarwal
About Neha Agarwal
Neha Agarwal is an experienced Account Director currently working at SWIFT in Mumbai. She has a strong background in sales, marketing, and client relations, with previous roles at Siesta Hospitality Services Limited and TOPS Security Limited.
Work at SWIFT
Neha Agarwal has been serving as an Account Director at SWIFT since 2017. In this role, she is responsible for managing client accounts and ensuring customer satisfaction. Her position involves overseeing the entire customer life cycle, which includes strategic planning and execution of client engagement initiatives. Her experience in this role has contributed to her expertise in client relations and account management.
Previous Experience in Hospitality and Client Relations
Before joining SWIFT, Neha Agarwal held various positions at Siesta Hospitality Services Limited. She served as Vice President - National Key Clients from 2013 to 2015, and as AVP - Sales & Marketing from 2011 to 2013. Her earlier role as Senior Manager - Sales & Marketing lasted from 2010 to 2011. Additionally, she worked at TOPS Security Limited as Vice President / Country Head - Client Relations in 2016. These roles provided her with a solid foundation in client management and sales strategies.
Education and Expertise
Neha Agarwal completed her B.Com (Honors) in Business/Commerce at J D Birla College, Jadavpur University from 1999 to 2002. She furthered her education by pursuing an Executive Programme in Digital and Social Media Marketing Strategy at the Indian Institute of Management, Calcutta in 2017. This educational background supports her proficiency in digital marketing and customer engagement strategies.
Financial Acumen and Management Skills
Neha demonstrates proficiency in budget planning and P&L management, showcasing her financial acumen in managing company resources effectively. Her extensive experience in loyalty program management further highlights her capability in overseeing financial aspects of client relations and marketing strategies.
Background in Start-Up Ventures
Neha Agarwal possesses a strong background in start-up venture establishment. This experience indicates her ability to build and grow new business initiatives, reflecting her adaptability and willingness to embrace new challenges. Her professional journey includes roles that required extending boundaries and comfort zones, contributing to her comprehensive skill set.