Nils Maronier MSc Ba
About Nils Maronier MSc Ba
Nils Maronier MSc Ba is a Customer Experience Transformation Leader at SWIFT, specializing in voice of the customer and data analytics. He has extensive experience in organizational change, project management, and talent development, having held various roles within SWIFT since 2004.
Work at SWIFT
Nils Maronier has held multiple positions at SWIFT, contributing to various aspects of the organization. He began his tenure as a Customer Engineer from 2004 to 2009, followed by roles as Senior Customer Engineer and Senior Financial Services Industry Consultant from 2009 to 2015. He served as Head of Cloud and Field Services EMEA from 2015 to 2017 and as Head of Key Client EMEA and Global Interface Support from 2019 to 2020. Currently, he is the Customer Experience Transformation Leader, a position he has held since 2020.
Education and Expertise
Nils Maronier holds a Master of Science degree and has specialized in voice of the customer and data analytics. His expertise extends to facilitating organizational change through process and talent management. He has a strong background in international project management and a proven track record in talent development and people management.
Background
Before joining SWIFT, Nils Maronier worked at GE Plastics for three months in 2002. His career at SWIFT spans over 16 years, during which he has taken on various roles that emphasize customer experience and operational efficiency. His experience across different functions within the company has equipped him with a comprehensive understanding of customer needs and organizational dynamics.
Achievements
Throughout his career at SWIFT, Nils Maronier has focused on unlocking people's true potential to enhance customer experiences. His roles have involved significant responsibilities in managing client relationships and leading teams to achieve operational goals. His leadership in customer experience transformation highlights his commitment to improving service delivery and client satisfaction.