Paolo Castaldo
About Paolo Castaldo
Paolo Castaldo is an experienced L3 Customer Engineer who has worked at SWIFT and Trimble Inc. since 2018 and 2019, respectively, while also holding a long-term position at ING Belgium since 2007.
Work at Swift
Paolo Castaldo has been employed at SWIFT as an L3 Customer Engineer since 2019. In this role, he is responsible for providing advanced technical support and solutions to customers. His tenure at SWIFT has lasted for five years, during which he has contributed to enhancing customer satisfaction and operational efficiency. The position is based in La Hulpe, Wallonia, Belgium.
Current Employment at Trimble Inc.
Since 2018, Paolo Castaldo has worked at Trimble Inc. as a Second Line Support Engineer. His role involves addressing complex technical issues and ensuring the smooth operation of systems for clients. He has been with Trimble for six years, and his work is based in Leuven, Flandre, Belgium.
Previous Experience at AT&T and STIB-MIVB
Prior to his current roles, Paolo Castaldo worked at AT&T as a Network Support professional for 11 months in 2006. He also served as an Incident Manager at STIB-MIVB from 2017 to 2018, where he managed incidents and coordinated responses to ensure service continuity for one year in the Région de Bruxelles, Belgium.
Long-Term Role at ING Belgium
Paolo Castaldo has been with ING Belgium since 2007, where he holds the position of System Support Operational. Over the course of 17 years, he has developed expertise in system support and operational processes, contributing to the bank's IT infrastructure and service delivery in the Région de Bruxelles, Belgium.
Education and Expertise
Paolo Castaldo studied at HEB ESI, where he earned a Bachelor's degree in Analyste Programmeur. This educational background has equipped him with the necessary skills in programming and analysis, which he applies in his various technical roles throughout his career.