Pat Antonacci
About Pat Antonacci
Pat Antonacci serves as the Chief Customer Experience Officer at SWIFT, a position he has held since 2021. With extensive experience in project management and customer security, he has previously worked at notable financial institutions including JP Morgan Chase, Deutsche Bank, and Bankers Trust.
Current Role at SWIFT
Pat Antonacci serves as the Chief Customer Experience Officer at SWIFT, a position held since 2021. In this role, Antonacci focuses on enhancing customer engagement and satisfaction on a global scale. His leadership is instrumental in shaping the customer experience strategy and ensuring that SWIFT meets the evolving needs of its clients.
Previous Experience at SWIFT
Antonacci has a significant history with SWIFT, having held multiple leadership roles. He was the Managing Director and Head of Services and Support for the Americas and UK from 2013 to 2019. He then transitioned to the role of Managing Director, Global Head of Services and Customer Security, Customer Experience from 2019 to 2021. Additionally, he served as the interim Chief Customer Experience Officer from 2020 to 2021 and was the Global Program Director for the Customer Security Program from 2017 to 2019.
Career Background
Before joining SWIFT, Antonacci worked at Deutsche Bank as VP of Project Management and Custody Operations from 1999 to 2005. He also held a VP position in Custody Operations at Bankers Trust from 1993 to 1999. Earlier in his career, he worked at JP Morgan Chase as a Project Manager from 2005 to 2007.
Education and Qualifications
Pat Antonacci studied at Fairleigh Dickinson University-Metropolitan Campus. His educational background supports his extensive career in project management and customer experience within the financial services sector.