Paul Daniel Radu
About Paul Daniel Radu
Paul Daniel Radu is a Customer Service Support Manager with a strong background in IT and E-Commerce support, currently working at SWIFT in Belgium. He has developed project management skills over a six-year career and has a solid educational foundation in Social Sciences and International Relations.
Work at SWIFT
Paul Daniel Radu has been employed at SWIFT as a Customer Service Support Manager since 2019. His role focuses on providing support within the organization, leveraging his extensive experience in IT and E-Commerce. He operates in the Brussels Region, Belgium, where he applies his project management skills to enhance customer service operations.
Previous Experience in IT and E-Commerce
Before joining SWIFT, Radu worked at Wirecard from 2017 to 2019 in Bucharest, Romania. His roles included IT E-Commerce Support, Application Tester, and Dispute Officer. This experience contributed to his understanding of the complexities involved in E-Commerce and IT support. He also served as a Business Analyst at AROBS Transilvania Software from 2016 to 2017 and as an Account Executive at Syscom Digital from 2013 to 2016.
Education and Expertise
Radu completed his secondary education at 'Mihail Sebastian' Theoretical High School in Braila, focusing on Social Sciences from 2006 to 2010. He furthered his education at The Nicolae Titulescu University of Bucharest, where he studied International Relations and European Studies from 2010 to 2013. His educational background supports his expertise in customer service and project management.
Project Management Skills
With a career spanning over six years in IT and E-Commerce support, Radu has developed strong project management capabilities. His dynamic approach to support emphasizes improving knowledge and skills, which has been instrumental in achieving company goals and addressing challenges effectively.
Organizational Skills
Radu possesses excellent organizational skills and accuracy, which are critical in his role as a Customer Service Support Manager. These skills enable him to manage tasks efficiently and contribute to the overall success of the teams he works with.