Raslan Khairudin
About Raslan Khairudin
Raslan Khairudin is a Customer Support Engineer at Swift in La Hulpe, Belgium, where he has worked since 2015. He has previous experience in incident management and service desk roles across various companies and locations.
Work at Swift
Raslan Khairudin has been employed at Swift since 2015, serving as a Customer Support Engineer. His role involves providing technical assistance and support to customers, ensuring their issues are resolved efficiently. Based in La Hulpe, Wallonia, Belgium, he has accumulated nine years of experience in this position, contributing to the company's customer service operations.
Previous Experience in Incident Management
Before joining Swift, Raslan worked at Computacenter from 2014 to 2015 as an Incident Management professional. His responsibilities included managing incidents and ensuring timely resolution for clients. Prior to that, he held a similar role at Csc from 2012 to 2014, where he focused on incident management in Falls Church, Virginia. His experience in these positions equipped him with skills in handling customer inquiries and technical issues.
Career as Service Desk Analyst
Raslan began his career at Csc as a Service Desk Analyst from 2010 to 2012, also in Falls Church, Virginia. In this role, he provided first-line support to users, addressing their technical concerns and facilitating effective communication between users and technical teams. This foundational experience contributed to his expertise in customer support and incident management.
Education and Expertise
Raslan Khairudin studied at Universiti Teknologi Malaysia from 2006 to 2008, completing a two-year program. His education provided him with a solid foundation in technical skills relevant to his career in customer support and incident management. This academic background supports his professional roles and responsibilities in the technology sector.