Richard Tan
About Richard Tan
Richard Tan is a System Engineer at SWIFT, specializing in graphical user interface issues and defect triage for client-related matters. He has a background in software development and has previously worked at DynaFront Systems Berhad and Mercedes-Benz Tech Innovation.
Work at SWIFT
Richard Tan has been employed at SWIFT as a System Engineer since 2020. In this role, he specializes in addressing issues related to message modules that affect FIN (MT) and MX messages within the Alliance Access platform. He assists squad members with graphical user interface (GUI) concerns and takes ownership of epics, managing them with team support. His responsibilities also include providing workarounds for client issues while developing long-term solutions for future software releases.
Previous Employment Experience
Before joining SWIFT, Richard Tan worked at Mercedes-Benz Tech Innovation as a Software Engineer for eight months in 2019. He also served as a Senior Application Specialist at DynaFront Systems Berhad from 2014 to 2019. In these roles, he gained experience in application support and software development, contributing to his expertise in system engineering.
Education and Expertise
Richard Tan studied at the University of Sultan Zainal Abidin, where he earned a Bachelor of Science degree in Computer Science with a focus on Software Development from 2010 to 2014. Prior to that, he completed his STPM (GCE A-level equivalent) in Biology and Chemistry at SMK St. John KL in 2009. He also achieved his SPM (GCSE equivalent) in Pure Science at the same institution from 2003 to 2007. His educational background supports his technical skills in system engineering and software development.
Technical Skills and Responsibilities
In his current position, Richard Tan performs defect triage on client issues reported through tickets created by the customer support team. He specializes in resolving issues related to message modules that impact financial messaging systems. His role requires him to provide immediate workarounds for clients while simultaneously working on long-term fixes to enhance system performance and reliability.