Robert Van Der Stelt
About Robert Van Der Stelt
Robert Van Der Stelt serves as the Head of Customer Support for Asia Pacific at SWIFT, a position he has held since 2016. He has extensive experience in various roles at SWIFT, including consulting, presales, and project management, and possesses skills in incident and risk management.
Work at SWIFT
Robert Van Der Stelt has held multiple positions at SWIFT, demonstrating a long-standing commitment to the organization. He started as a Team Lead in Technical Support from 1999 to 2003, where he worked for four years. He then transitioned to the role of Manager of Customer Services Asia Pacific from 2003 to 2006 for three years. Following this, he served as Senior Project Manager from 2005 to 2008 for three years. He returned to SWIFT in 2012 as Head of Presales Asia Pacific, a position he held until 2015. After that, he took on the role of Head of Consulting and Partner Management Asia Pacific for ten months in 2015. Currently, he is the Head of Customer Support Asia Pacific, a position he has held since 2016.
Education and Expertise
Robert Van Der Stelt studied at Segbroek College from 1974 to 1985, completing an 11-year education. He possesses expertise in go-to-market strategies and process management, which are essential for driving business success. His skills extend to incident management and risk management, contributing to his effectiveness in customer support and project management roles.
Background
Robert Van Der Stelt has a strong background in change management and service management. His extensive experience in various managerial roles at SWIFT has equipped him with a comprehensive understanding of customer support and operational processes in the Asia Pacific region. His career reflects a focus on enhancing customer service and managing complex projects.
Achievements in Customer Support
As the Head of Customer Support Asia Pacific at SWIFT since 2016, Robert Van Der Stelt has been instrumental in leading customer service initiatives. His role involves overseeing support operations and ensuring high-quality service delivery to clients in the region. His previous positions at SWIFT have provided him with the necessary experience to excel in this capacity.