Sarah Deslignes
About Sarah Deslignes
Sarah Deslignes is a CX Insights and Journey Manager at SWIFT, where she has worked since 2021. She holds multiple degrees, including an MBA with a focus on Marketing & Sales, and has extensive experience in customer journey analysis and commercial excellence within the financial services sector.
Current Role at Swift
Sarah Deslignes serves as the CX Insights and Journey Manager at SWIFT, a position she has held since 2021. In this role, she focuses on enhancing customer experience by analyzing insights and managing customer journeys. Her expertise in commercial excellence management and market research contributes to her effectiveness in this position.
Previous Experience at SWIFT
Prior to her current role, Sarah worked at SWIFT in two capacities. She was a Global Portfolio Manager for seven months in 2019 and transitioned to Senior Global Customer Journey Analyst from 2020 to 2021, where she spent one year analyzing customer journeys and improving service delivery.
Educational Background
Sarah Deslignes holds multiple degrees. She earned her Master of Business Administration (MBA) with a focus on Marketing & Sales from Ichec Brussels Management School. Additionally, she studied International Marketing at Pontificia Universidad Católica Argentina 'Santa María de los Buenos Aires', completing her MBA in 2012. She also participated in an exchange program in International Business at Università degli Studi di Roma 'La Sapienza' and completed executive education in Strategy and Innovation - Digital Business Strategy at MIT Sloan School of Management from 2021 to 2022.
Experience in Marketing and Strategy
Before joining SWIFT, Sarah Deslignes worked at Edenred as a Marketing and Strategy Portfolio Management Officer for eight months in 2019, and as a Business Insights and Project Manager for one year from 2017 to 2018. Her roles involved managing marketing strategies and providing insights to drive business decisions.
Background in Client Services and Consulting
Sarah has a background in client services and consulting, having worked at IQVIA as a Client Service Analyst - BI and Consumer Health specialist for one year from 2014 to 2015, and as a Consulting Business Analyst from 2016 to 2017. These roles equipped her with skills in data analysis and client management within the healthcare sector.