Shashank Khosla
About Shashank Khosla
Shashank Khosla is a Senior Customer Support Engineer at SWIFT, specializing in fast payment systems. He has over a decade of experience in customer support engineering within the financial technology sector, having previously worked at companies such as GENPACT and HCL Technologies.
Work at SWIFT
Shashank Khosla has been employed at SWIFT as a Senior Customer Support Engineer since 2017. In this role, he focuses on supporting the New Payment Platform Australia and Alliance systems, which are integral to fast payment systems. His expertise contributes to enhancing the efficiency of payment solutions in the Asia-Pacific region.
Education and Expertise
Shashank Khosla holds a Master of Computer Applications (M.C.A.) degree from Maharaja Ranjit Singh College, where he studied from 2003 to 2006. Prior to this, he earned a Bachelor of Science (B.Sc.) degree in Computer and Maths from the Institute for Excellence in Higher Education, completing his studies from 2000 to 2003. His educational background provides a strong foundation for his work in customer support engineering within the financial technology sector.
Background
Before joining SWIFT, Shashank Khosla accumulated significant experience in various roles within the technology sector. He worked as a Software Engineer at HCL Technologies from 2006 to 2008, followed by a position as Principal Consultant at GENPACT from 2008 to 2015. He also served as an Application Support professional at Noble Group from 2015 to 2017. This diverse background has equipped him with extensive knowledge in customer support engineering.
Achievements in Customer Support Engineering
Shashank Khosla has developed a robust career in customer support engineering, particularly within the financial technology sector. His involvement in supporting systems that facilitate fast payment solutions highlights his commitment to enhancing payment processes in the Asia-Pacific region. His role at SWIFT reflects his dedication to improving customer experiences and operational efficiency.