Sophie Racquet
About Sophie Racquet
Sophie Racquet serves as the Head of Alliance Connect and Digital Connectivity Product Management at SWIFT, a position she has held since 2020. With extensive experience at SWIFT since 1995, she has contributed to various roles, demonstrating a strong focus on customer satisfaction and collaborative relationships.
Current Role at SWIFT
Sophie Racquet serves as the Head of Alliance Connect and Digital Connectivity Product Management at SWIFT, a position she has held since 2020. In this role, she is responsible for overseeing the development and management of digital connectivity products and fostering collaborative relationships within the organization. Her leadership is instrumental in driving strategic initiatives that enhance SWIFT's connectivity solutions.
Previous Positions at SWIFT
Sophie Racquet has held multiple roles at SWIFT over her extensive career. She worked as the Handheld Customers Migration Manager from 2002 to 2004, and later served as the Key Accounts Service Manager from 2004 to 2011. She also held the position of Alliance Lite2 Product Manager from 2014 to 2016 and was the Head of Cloud Services - Marketing from 2016 to 2018. Additionally, she worked as a Consulting Services Portfolio Manager from 2011 to 2014, and as a Quality Assurance Analyst and Support Analyst earlier in her career.
Education and Expertise
Sophie Racquet studied at the Faculté Polytechnique de Mons, where she earned a Master’s degree in Electricity and Telecommunications from 1990 to 1995. Her educational background provides her with a solid foundation in technical and management principles, which she applies in her various roles at SWIFT. She is known for her ability to analyze complex problems and develop effective solutions.
Professional Skills and Focus
Sophie Racquet possesses extensive experience in building collaborative relationships and participative management. She is recognized for her strong focus on customer satisfaction and results-driven approach. Her deep understanding of SWIFT's business, products, and services allows her to effectively lead initiatives and contribute to the organization's strategic goals.
Strategic Contributions at SWIFT
Throughout her career at SWIFT, Sophie Racquet has led the articulation of the Cloud and Interfaces strategy. Her strategic contributions have played a significant role in shaping the direction of SWIFT's digital connectivity offerings. She is known for her ability to quickly study and address complex challenges, making her a valuable asset to the organization.