Sven Koopman
About Sven Koopman
Sven Koopman is a Customer Support Engineer with a background in telecommunications and electrical engineering. He has worked at SWIFT since 2018 and has previous experience in customer support and team leadership at VoltDelta.
Work at SWIFT
Sven Koopman has been employed at SWIFT since 2018, serving as a Customer Support Engineer. His role involves providing technical support and assistance to clients, ensuring that their needs are met effectively. Based in the Leiden area, he has contributed to the company's commitment to delivering high-quality customer service and support.
Previous Experience at VoltDelta
Before joining SWIFT, Sven Koopman worked at VoltDelta for a total of 12 years. He held the position of Team Leader and Customer Support Engineer from 2006 to 2013 in Delft, where he managed a team while also providing customer support. He continued in the role of Customer Support Engineer from 2013 to 2018 in Gouda, further developing his expertise in customer service.
Education and Expertise
Sven Koopman studied Telecommunications at Saxion University of Applied Sciences, where he earned a Bachelor's degree from 1991 to 1996. His educational background in Electrical Engineering has provided him with a solid foundation in technical concepts relevant to his career in customer support within the telecommunications industry.
Background
Sven Koopman's career in customer support spans over two decades, beginning with his educational pursuits in telecommunications and electrical engineering. His extensive experience in the field has equipped him with the skills necessary to address complex customer inquiries and technical issues effectively.