Teodora Todorova
About Teodora Todorova
Teodora Todorova is a Customer Support Engineer currently employed at SWIFT in Leiden, Netherlands. She has a background in International Economic Relations and previously worked at ALTIANT as a Customer Support and Validation Specialist.
Work at SWIFT
Teodora Todorova has been employed at SWIFT as a Customer Support Engineer since 2020. In this role, she provides technical assistance and support to clients, ensuring effective communication and resolution of issues. Her position is based in Leiden, South Holland, Netherlands. During her tenure, she has contributed to enhancing customer satisfaction through her expertise in customer service.
Previous Experience at ALTIANT
Before joining SWIFT, Teodora Todorova worked at ALTIANT as a Customer Support and Validation Specialist from 2018 to 2019. Her role involved validating customer inquiries and providing support to ensure a seamless experience for users. This experience in Sofia, Bulgaria, helped her develop her skills in customer service and technical support.
Education and Expertise
Teodora Todorova earned her Bachelor's degree in International Economic Relations from D. A. Tsenov Academy of Economics, where she studied from 2013 to 2017. Her academic background provides her with a solid foundation in economic principles, which complements her professional expertise in market research and proficiency in Microsoft Office.
Skills in Customer Service
Teodora Todorova possesses strong skills in customer service, which are essential for her role as a Customer Support Engineer. Her ability to effectively communicate with clients and resolve issues contributes to a positive customer experience. This skill set has been developed through her previous roles and her ongoing work at SWIFT.
Current Location
Teodora Todorova is currently based in Maassluis, Zuid-Holland, Netherlands. This location allows her to work effectively within the regional market while contributing to her role at SWIFT.