Thierry Kala
About Thierry Kala
Thierry Kala is an experienced SAP SD Tester currently employed at SWIFT since 2016. He has a diverse background in IT and customer service, having held various roles at companies such as Hubwoo, Caterpillar Inc., and IBM.
Work at SWIFT
Thierry Kala has been employed at SWIFT since 2016, serving as an SAP SD Tester for eight years. In this role, he focuses on testing and validating SAP Sales and Distribution processes. His responsibilities include ensuring that the system meets business requirements and functions correctly. His experience at SWIFT has allowed him to develop a deep understanding of SAP systems and contribute to various implementation projects.
Previous Experience in IT and Customer Service
Before joining SWIFT, Thierry Kala worked at several organizations in various roles. He was an IT SAP Analyst at Caterpillar Inc. from 2013 to 2016, where he operated in the Brussels area. Prior to that, he served as a SRM/CRM Analyst at Hubwoo from 2009 to 2013. His career began at IBM, where he worked as a Cisco Order Management Helpdesk from 2004 to 2006. Additionally, he gained customer service experience at Tennant Company as a Customer Service Representative from 2007 to 2008.
Education and Expertise
Thierry Kala studied at College Saint Vincent in Soignies and later attended ISAT. His educational background has provided him with the foundational knowledge necessary for his roles in IT and customer service. He possesses expertise in SAP implementation projects and is particularly focused on roles as an IT SAP Analyst or support analyst post Go-Live, demonstrating his commitment to ongoing professional development.
Skills and Flexibility
Thierry Kala demonstrates strong problem-solving skills with a focus on customer satisfaction. He is flexible and willing to work outside of regular hours, including weekends, to meet project deadlines and support business needs. His excellent communication skills in both French and English enhance his ability to collaborate effectively with diverse teams and clients.