Vicknesh Sandrasagaram
About Vicknesh Sandrasagaram
Vicknesh Sandrasagaram serves as the Head of APAC Technical Customer Success Office at SWIFT, a position he has held since 2020. He has extensive experience in IT and customer service management, particularly within the financial sector across the APAC region.
Work at SWIFT
Vicknesh Sandrasagaram has been with SWIFT since 2014, holding various roles that demonstrate his expertise in the financial technology sector. He currently serves as the Head of APAC Technical Customer Success Office, a position he has held since 2020. Prior to this, he worked as a Senior Implementation Consultant and a Service Delivery Manager, contributing to customer project management and service delivery. His tenure at SWIFT spans over nine years, during which he has developed a deep understanding of customer needs and technical solutions in the financial services industry.
Education and Expertise
Vicknesh Sandrasagaram earned a Bachelor of Science (BSc) degree in Information Technology and Business Information Systems from Asia Pacific University of Technology and Innovation (APU/APIIT) from 2008 to 2012. His educational background supports his extensive experience in service management, consulting, IT advisory, and project management. He possesses significant knowledge of current trends in the financial sector, including real-time gross settlement services and cloud solutions.
Background
Before joining SWIFT, Vicknesh Sandrasagaram worked in various roles that contributed to his professional development. He was self-employed as an I.T. Computer Technician from 2010 to 2012 and served as a Junior IT Analyst at Hilti Asia for five months in 2012. Additionally, he worked at IBM Malaysia as a P-series Specialist from 2012 to 2014. These experiences provided him with a solid foundation in IT and customer service.
Achievements
Vicknesh Sandrasagaram has a strong track record of managing critical customer projects and migrations, particularly within the financial sector. He has developed a vast network of contacts across central banks and large commercial banks in the APAC region. His broad range of experience includes technical training, continuous improvement, change management, and people development, which have all contributed to his success in customer success roles.