Xavier Blaise
About Xavier Blaise
Xavier Blaise serves as the Customer Support Global Head of OTC-BAS at SWIFT, where he has worked since 2020. He has extensive experience in operations and support across various sectors, having held multiple leadership roles at SWIFT and other companies such as IBM and Eli Lilly.
Current Role at Terroirs Explorers Sdn. Bhd.
Xavier Blaise serves as the Founder of Terroirs Explorers Sdn. Bhd. since 2022, operating from Kuala Lumpur, Malaysia. In this role, he is responsible for overseeing the strategic direction and operational management of the company. His experience in customer support and service management informs his approach to building a customer-centric business model.
Work at SWIFT
Xavier Blaise has held multiple positions at SWIFT, contributing to the organization from 2007 to 2021. His roles included Lead Customer Engineer, Head of Customer Support KL, Head of Daily Operations, and Customer Support Global Head of OTC-BAS. He has a proven ability to manage operations and provide support across various sectors, including financial services. His tenure at SWIFT highlights his expertise in service operations and management.
Previous Experience at IBM and Eli Lilly
Before his time at SWIFT, Xavier Blaise worked at IBM as an IT Specialist from 2000 to 2003. He later joined Eli Lilly and Company, where he served as IT Service Delivery Teamleader and IT Infrastructure Service Manager from 2003 to 2007. His roles in these organizations involved managing IT services and infrastructure, contributing to his extensive background in technology and service management.
Education and Expertise
Xavier Blaise studied at Haute Ecole Provinciale de Hainaut - Condorcet, where he earned a Bachelor’s degree from 1991 to 1994. His educational background, combined with his professional experience, equips him with a strong foundation in service operations and management. He is known for his ability to determine client needs and implement innovative solutions.
Achievements in Service Management
Xavier Blaise has a proven track record of enhancing service quality and driving innovation within organizations. He has led multidisciplinary teams through transformation programs and is recognized for his ability to maintain positive client experiences across diverse regions, including the Americas, Asia Pacific, and Europe, Middle East, and Africa.