Yong Syen (Jesslyn) Yim
About Yong Syen (Jesslyn) Yim
Yong Syen (Jesslyn) Yim is a Manager in Global Support Delivery for Order-to-Cash (OTC) at SWIFT, where she has worked since 2019. She has a background in Business Application Support Engineering and holds a Bachelor of Arts in Economics from the University of Wisconsin-Madison.
Current Role at SWIFT
Yong Syen (Jesslyn) Yim currently holds the position of Manager in Global Support Delivery for Order-to-Cash (OTC) at SWIFT. She has been in this role since 2019, overseeing the delivery of support services related to the order-to-cash process. Her responsibilities include managing teams and ensuring efficient operations within the global support framework.
Previous Experience at SWIFT
Yim has extensive experience at SWIFT, having worked there for a total of four years before her current role. She served as a Business Application Support Engineer from 2015 to 2017, where she provided technical support for business applications. Following this, she advanced to the position of Team Lead - Business Application Support Engineer from 2017 to 2019, where she led a team in delivering application support services.
Education and Expertise
Yim studied at the University of Wisconsin-Madison, where she earned a Bachelor of Arts (BA) in Economics from 2010 to 2013. Prior to this, she completed the American Degree Transfer Program at INTI International University & Colleges from 2008 to 2010, focusing on Economics. Her educational background provides her with a strong foundation in economic principles relevant to her roles in support and management.
Background
Yim's professional journey includes a significant tenure at SWIFT, where she has developed her skills in business application support and management. Her experience spans various roles, allowing her to gain insights into operational efficiencies and team leadership within a global organization.