Rohit Rafaliya
About Rohit Rafaliya
Rohit Rafaliya is a Technical Support Specialist at SwiftSku in Birmingham, Alabama, where he has worked since 2021. He holds multiple degrees in computing and information technology and has extensive experience in technical support roles across various companies.
Work at SwiftSku
Rohit Rafaliya has been employed at SwiftSku, a company that participated in Y Combinator's Winter 2021 batch, as a Technical Support Specialist since 2021. Based in Birmingham, Alabama, he provides technical support to a diverse customer base. His responsibilities include diagnosing and troubleshooting technical issues, managing customer onboarding, and ensuring customer success. He utilizes multiple communication channels, including text, phone, and email, to assist customers effectively.
Education and Expertise
Rohit Rafaliya holds a Master of Science degree in Computing from Edinburgh Napier University, which he completed from 2021 to 2022. He also earned a Master of Computer Applications (MCA) from Gujarat Technological University between 2012 and 2016. Additionally, he studied Business and Information Technology at Wyzsza Szkola Gospodarki Euroregionalney University from 2017 to 2018. His educational background provides a strong foundation in technical support and information technology.
Background
Before joining SwiftSku, Rohit Rafaliya worked at Majorel in various roles related to technical support. He served as a Senior Technical Support Representative for Microsoft 365 from 2018 to 2019 and later as a Technical Support Representative for the same platform in 2018. He also worked as a Retention Specialist at Majorel from 2020 to 2021. Prior to his tenure at Majorel, he was a Senior SQL Developer at Compaqt Softwares Pvt. Ltd. from 2016 to 2017.
Technical Skills
In his current role, Rohit Rafaliya is responsible for diagnosing and troubleshooting technical issues related to network configuration and Linux system errors. He escalates unresolved issues to appropriate internal teams, including engineering and mobile teams, to ensure timely resolutions. His technical expertise is complemented by his experience in customer support, where he effectively handles customer inquiries and issues.