Nicola Khoury
About Nicola Khoury
Nicola Khoury is a Tech Support Technician at Swinerton, where he has worked since 2018, providing technical support to over 2000 employees. He has extensive experience in remote control tools, hardware configuration, and network technologies.
Work at Swinerton
Nicola Khoury has been employed at Swinerton as a Tech Support Technician since 2018. In this role, he provides technical support to over 2000 employees, addressing issues related to computer hardware, operating systems, network connectivity, and business applications. He is responsible for building and configuring Lenovo laptops, Microsoft Books, and Surface devices using SCCM and Intune. Khoury utilizes the Freshservice ticketing system to log, track, and resolve support requests efficiently.
Previous Experience in Tech Support
Prior to his current position, Nicola Khoury worked at ZEEKTEK as a Desktop Support Technician for six months in 2018. He also served as a Technical Services Engineer Agent at SolarCity from 2015 to 2017, where he gained valuable experience in technical support. Additionally, he worked at Tesla in the same capacity during the same period, further enhancing his expertise in IT operations.
Experience in Banking Sector
Nicola Khoury has significant experience in the banking sector, having worked at Jordan Ahli Bank in various roles. He was part of the Core Banking Transformation Project DNA Team, focusing on data migration and system interface from 2012 to 2013. He also served as a Senior Information System Officer from 2010 to 2013, where he was responsible for release and configuration management within the System Engineer Department.
Education and Expertise
Nicola Khoury studied at the National Orthodox School, where he achieved a General Secondary Certificate (Tawjihi) from 1989 to 2001. He then attended Philadelphia University in Amman, Jordan, earning a Bachelor's degree in Computer and Computer Information Systems from 2001 to 2005. His education has provided him with a solid foundation in technical support, remote control tools, and methodologies.
Technical Skills and Knowledge
Nicola Khoury possesses a range of technical skills relevant to his role as a Tech Support Technician. He has experience with Active Directory, including password resets and managing group memberships. His knowledge extends to networking technologies such as TCP/IP, LAN/WAN, and DNS. Khoury ensures that hardware meets quality standards before shipment, demonstrating his commitment to maintaining high operational standards.