Cassie Xiuchen Dong
About Cassie Xiuchen Dong
Cassie Xiuchen Dong is an Enterprise Customer Success Manager with extensive experience in customer relations and sales management. She has a strong background in managing significant business portfolios and has worked for various companies in the United Kingdom and the United States.
Work at Swing Education
Cassie Xiuchen Dong currently serves as the Enterprise Customer Success Manager at Swing Education, a position she has held since 2022. In this role, she manages a significant book of business valued at over twenty million dollars. Her responsibilities include designing, implementing, and improving processes to effectively manage customer relationships at scale. Prior to this position, she worked as the Partnerships & Customer Success Manager at Swing Education from 2019 to 2022, where she contributed to achieving over 213% Net Revenue Retention across thousands of B2B customers.
Previous Experience at Aurum Holdings
Cassie Dong has extensive experience with Aurum Holdings, where she held multiple positions from 2012 to 2018. She began as an Inbound and Outbound Sales representative from 2012 to 2013, then transitioned to a Sales Consultant role for six months in 2013. Following this, she served as a Team Leader from 2014 to 2016 and was promoted to Branch Manager from 2017 to 2018. In total, she spent approximately six years at Aurum Holdings, gaining valuable experience in sales and management.
Education and Expertise
Cassie Xiuchen Dong holds an Associate's degree in Business Administration and Management from Hong Kong University SPACE Global College, which she completed from 2005 to 2008. She furthered her education by obtaining a Master of Science (M.Sc.) in International Business Management from The University of Sheffield, where she studied from 2008 to 2011. Her academic background provides a strong foundation for her expertise in customer success and business management.
Data Analysis Skills
Cassie Dong possesses experience in analyzing data across various platforms, including Mode, Hubspot, SFDC, Totango, Excel, Redshift, and Slack. She utilizes these tools to diagnose customer health and inform decision-making processes. Her analytical skills support her role in managing customer relationships and enhancing overall customer success strategies.