David Fike Rosales
About David Fike Rosales
David Fike Rosales serves as the Director of Customer Success at Swing Education, bringing extensive experience in customer management and sales from various roles in the education sector.
Current Role at Swing Education
David Fike Rosales serves as the Director of Customer Success at Swing Education. He has held this position since 2023, contributing to the organization’s mission of enhancing educational experiences through effective customer engagement and support. His role involves overseeing customer success strategies and ensuring that clients receive optimal service and support.
Previous Experience in Customer Success
Prior to his current role, David worked at Sendoso as Manager of Account Management from 2022 to 2023. He also held various positions at Turnitin, including Senior Manager of Client Success & Retention North America from 2020 to 2022, and Senior Sales Manager for K12 Accounts from 2019 to 2020. His experience in customer success spans multiple organizations, where he focused on enhancing client relationships and retention.
Education and Expertise
David Fike Rosales earned a Bachelor of Arts degree in Comparative Literature and Business Institutions from Northwestern University. He furthered his education by obtaining a Master of Business Administration (M.B.A.) with a focus on Corporate Social Responsibility and Sustainable Enterprises from the University of San Diego. His educational background supports his expertise in customer success and business management.
Career Background
David's career includes diverse roles in customer success and account management across several organizations. He began his professional journey as a Finance & Operations Intern at KIPP Foundation in 2014. Over the years, he has worked in various capacities at Turnitin, CodeCombat, and Quizizz, gaining extensive experience in managing client relationships and driving customer satisfaction.
Achievements in Education Sector
Throughout his career, David has contributed to the education sector through roles that emphasize customer success and operational efficiency. His work at organizations like Turnitin and KIPP Foundation reflects his commitment to improving educational outcomes. He has been involved in initiatives that support K12 education, focusing on enhancing the learning experience for students and educators.