Xavier Alexander
About Xavier Alexander
Xavier Alexander is a Customer Success Manager with extensive experience in account management and technical support. He has worked in various roles across multiple organizations, including Appspace and Omnitracs, and holds a Bachelor's degree in Geographic Information Science from Stephen F. Austin State University.
Current Role at Swing Education
Xavier Alexander serves as a Customer Success Manager at Swing Education since 2022. In this role, he has successfully overseen and assisted over 70 accounts. His responsibilities include account setup, product presentation, issue resolution, and contract facilitation. His focus is on ensuring customer satisfaction and fostering long-term relationships with clients.
Previous Experience at Appspace
Before joining Swing Education, Xavier worked at Appspace as a Customer Success Manager from 2020 to 2022. During his tenure, he contributed to enhancing customer experiences and managing client relationships, which are critical components of customer success roles.
Background in Customer Success and Technology
Xavier has a diverse background in customer success and technology. He worked at Omnitracs in various roles, including Channel Partner Technology Advisor/Sales Engineer from 2017 to 2020 and Inside Customer Success Manager from 2015 to 2017. His experience in these positions provided him with valuable insights into relationship management and technical support.
Education and Expertise
Xavier holds a Bachelor's degree in Geographic Information Science and Cartography/Geography from Stephen F. Austin State University, which he attended from 2011 to 2015. His educational background complements his professional experience in the computer software industry, where he has over four years of experience working with various hardware and software products.
Early Career at Stephen F. Austin State University
Xavier began his career at Stephen F. Austin State University, where he held multiple positions in 2014. He worked as a Camp Assistant for one month, a Community Assistant for one year, and completed a two-month internship as a GIS Intern. These roles provided him with foundational skills in project coordination and relationship management.