Rachel Sandoval
About Rachel Sandoval
Rachel Sandoval is an Application Administrator with expertise in managing the Mercury VOIP phone system and multifunction printers. She has worked at Swingle Collins & Associates since 2018 and has a background in Computer Information Technology.
Work at Swingle Collins & Associates
Rachel Sandoval has served as an Application Administrator at Swingle Collins & Associates since 2018. In this role, she is responsible for the administration of the Mercury VOIP phone system and multifunction printers (MFPs). Additionally, she manages the administration of various systems including IVANS, Market Appetite, DocuSign, and BusinessWise. Sandoval also oversees a self-service customer portal called CSR24 within the Applied EPIC system and administers a Learning Management System introduced by the Risk Management department for internal use and client services.
Education and Expertise
Rachel Sandoval studied at Brookhaven Community College, where she earned an Associate in Applied Sciences with a focus on Computer Information Technology and Local Area Network Administration. She also attended Dallas College North Lake Campus, where she studied Computer Information Technology. Her educational background provides her with a solid foundation in technology and systems administration, which she applies in her current role.
Previous Work Experience
Before joining Swingle Collins & Associates, Rachel Sandoval worked as an Office Manager at Appspace from 2015 to 2017. In this position, she developed skills in managing office operations. Prior to that, she was the Operations Manager at AIO Network Solutions, LLC for six months in 2014. These roles contributed to her expertise in administration and operational support.
Role Responsibilities
In her current position, Rachel Sandoval provides support to the Operations Manager, Producers, and floor staff, as well as clients with Learning Management System contracts. Her responsibilities include overseeing the administration of multiple systems and ensuring effective communication and support across various departments within the organization.