Lauren Burke
About Lauren Burke
Lauren Burke is a Customer Success Manager at SWTCH in Winnipeg, Manitoba, with over 10 years of experience in the sustainability sector, particularly in electric vehicle charging solutions. She holds a Bachelor of Science in Environmental Science from Southern New Hampshire University and has managed significant projects, including over 1200 EV Charger installations.
Work at SWTCH
Lauren Burke has been serving as a Customer Success Manager at SWTCH since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring successful implementation of electric vehicle charging solutions. Based in Winnipeg, Manitoba, Canada, she manages customer accounts and supports the deployment of EV charger installations. Her responsibilities include overseeing project management and ensuring that customer needs are met effectively.
Education and Expertise
Lauren Burke studied at Southern New Hampshire University, where she earned a Bachelor of Science in Environmental Science from 2018 to 2022. Prior to this, she attended the University of Miami, focusing on a dual major in Music and Theater for one year in 2002-2003. Her educational background complements her extensive experience in the sustainability sector, particularly in electric vehicle supply equipment (EVSE), environmental, social, and governance (ESG) criteria, and carbon footprinting.
Background in Operations Management
Lauren Burke has over ten years of experience in operations management within the sustainability sector. She previously worked as an Operations Management Specialist at SustainaBase for six months in 2022. Before that, she held the position of General Manager at NovaCharge, where she contributed to various operational aspects, including sales, human resources, and logistics, over an eleven-year tenure from 2010 to 2021.
Previous Roles and Responsibilities
Prior to her current role, Lauren Burke held several positions that contributed to her professional development. She worked as an Assistant Manager at The Body Shop from 2006 to 2007 and as an Assistant Store Manager at Alchemee from 2005 to 2006. In these roles, she gained valuable experience in customer service and team management. Additionally, she served as a customer account manager responsible for over $6 million in SaaS sales.
Proficiency in Software Tools
Lauren Burke possesses extensive proficiency in a variety of software tools essential for operations and customer management. Her skills include working with QuickBooks Enterprise, Salesforce Administration, Adobe Pro, and the MS Office Suite. She is also familiar with project management tools such as Asana and Wrike, as well as customer relationship management systems like Hubspot Administration. This technical expertise supports her effectiveness in her current role and previous positions.