Tara Caughlin
About Tara Caughlin
Tara Caughlin is the Director of Customer Success at SWTCH in Toronto, Ontario, Canada, where she has worked since 2023. With over a decade of experience in the tech industry, she has held various leadership roles focused on customer success and operations.
Work at SWTCH
Tara Caughlin has been serving as the Director of Customer Success at SWTCH since 2023. Based in Toronto, Ontario, Canada, she focuses on enhancing customer experiences and ensuring the successful implementation of services. Her role involves leading customer success initiatives and fostering relationships with clients to drive satisfaction and retention.
Previous Experience at Maru Group
Before joining SWTCH, Tara Caughlin held various positions at Maru Group. She was the Vice President of Customer Success from 2021 to 2022, where she managed customer relations and success strategies. Prior to that, she served as the Senior Director of Operations from 2019 to 2021, Director of Operations from 2018 to 2019, and Team Manager, Operations from 2016 to 2018, all based in New York, New York, United States.
Background in Project Management
Tara Caughlin has a solid background in project management, having worked at Vision Critical in various roles. She started as a Project Manager in 2013, then became a Team Lead for Consulting Project Management from 2015 to 2016, and later served as a Senior Project Manager from 2013 to 2015. Her experience in these roles contributed to her expertise in managing projects and leading teams effectively.
Education and Expertise
Tara Caughlin holds a Bachelor of International Business from Carleton University, where she studied International Marketing and Trade, Spanish. She furthered her education at the University of Toronto, achieving a qualification in Project Management. Additionally, she studied at Universidad Autónoma de Madrid, enhancing her knowledge in international business.
Skills and Specializations
Tara Caughlin possesses over a decade of experience in the tech industry, particularly in SaaS customer success and operations. She is known for her strong analytical problem-solving skills and her ability to maximize technology for scalable solutions. Tara encourages collaboration among teams and embraces change, contributing to operational efficiencies within organizations.