Troy Agcopra
About Troy Agcopra
Troy Agcopra is a Customer Service Representative at SWTCH, where he has worked since 2020. He has previous experience in various roles, including Talent Sourcer, Marketing Manager, and Account Manager.
Current Role at SWTCH
Troy Agcopra has been employed as a Customer Service Representative at SWTCH since 2020. In this role, he is responsible for assisting customers with inquiries and providing support to enhance their experience with the company's services. His position involves direct interaction with clients, addressing their needs, and ensuring satisfaction with the products offered by SWTCH.
Previous Experience at Upwork
In 2017, Troy Agcopra worked at Upwork as a Talent Sourcer for a duration of five months. His responsibilities included identifying and recruiting talent for various projects, contributing to the platform's goal of connecting freelancers with clients. This role allowed him to develop skills in talent acquisition and client relations.
Marketing Management at NameBrokers
Troy Agcopra served as the Marketing Manager at NameBrokers in 2016 for nine months. In this position, he was involved in developing marketing strategies and campaigns to promote the company's services. His role contributed to enhancing the company's visibility and outreach in the market.
Account Management at Project Bubble
From 2014 to 2016, Troy Agcopra held the position of Account Manager at Project Bubble for two years. His responsibilities included managing client accounts, ensuring project delivery, and maintaining client relationships. This role required effective communication and organizational skills to meet client expectations.
Customer Advocacy at Thumbtack, Inc.
Troy Agcopra worked as a Customer Advocate at Thumbtack, Inc. from 2013 to 2014 for one year. In this role, he focused on addressing customer concerns and providing solutions to enhance user satisfaction. His experience in customer advocacy helped him develop a strong understanding of customer needs and service excellence.