Sofiia Kovalenko
About Sofiia Kovalenko
Sofiia Kovalenko is a Business Development Manager at Symbl.ai, where she has worked since 2020 in the Greater Seattle Area, focusing on expanding the company's market presence through its conversation intelligence APIs.
Work at Symbl.ai
Sofiia Kovalenko has served as the Business Development Manager at Symbl.ai since 2020, contributing to the company's growth in the Greater Seattle Area. In her role, she has focused on expanding Symbl.ai's market presence by utilizing the company's suite of APIs for real-time conversation intelligence. Kovalenko has played a significant role in promoting the capabilities of Symbl.ai, including real-time transcription, speaker identification, and contextual analytics, to potential clients. She has also engaged with clients to showcase the benefits of the API interface across various channels such as Websocket, Telephony, and Asynchronous Voice.
Education and Expertise
Sofiia Kovalenko studied at Hochschule Heilbronn - Hochschule für Technik, Wirtschaft und Informatik, where she pursued International Business and Intercultural Studies, earning a Certificate from 2019 to 2020. She also holds a Bachelor's degree in International Business from Taras Shevchenko National University of Kyiv, where she studied from 2016 to 2020. This educational background has equipped her with the knowledge and skills necessary for her role in business development and partnership facilitation.
Background
Before joining Symbl.ai, Sofiia Kovalenko worked as a Business Development Specialist at Swarm Solutions for eight months in 2020 in New York, United States. This experience contributed to her understanding of business development strategies and client engagement, which she has applied in her current position at Symbl.ai.
Contributions to Business Automation
In her role at Symbl.ai, Sofiia Kovalenko has helped businesses automate follow-ups and access full transcriptions through the platform. Her efforts have enhanced clients' abilities to manage conversations efficiently, demonstrating the practical applications of Symbl.ai's technology in real-world scenarios. Additionally, she has facilitated partnerships with developers and businesses to implement conversation intelligence solutions without the need for custom classifiers.