Andon Charles Smith
About Andon Charles Smith
Andon Charles Smith is a Support Manager at Symphony in New York, United States, with extensive experience in technical support and engineering roles.
Current Roles at Symphony
Andon Charles Smith currently holds multiple positions at Symphony in New York, United States. He serves as a Support Manager, Technical Support Team Lead, and Technical Support Engineer in the Greater New York City Area. His responsibilities include overseeing support operations, incident management, and process optimization through automation.
Previous Experience at OpenText
Prior to his current roles, Andon worked at Recommind, now known as OpenText, as a Support Engineer for a year in the Greater New York City Area from 2016 to 2017. During his time there, he was involved in technical support operations.
CA Technologies Support Engineer
Andon built his expertise in technical support during his tenure at CA Technologies, where he worked as a Support Engineer for two years from 2014 to 2016 in Islandia, NY. Here, he gained significant experience in troubleshooting and resolving technical issues.
Education in Information Systems
Andon Charles Smith achieved his Bachelor of Science degree in Information Systems from Long Island University. This academic background has provided him with the foundational knowledge and skills beneficial for his roles in technical support and incident management.
Technical Analyst Intern at Liberty International Underwriters
Andon began his career as a Technical Analyst Intern at Liberty International Underwriters, where he worked for three years from 2010 to 2013. This role marked his initial foray into the technical support field, helping to shape his future career path.