Stuart Buddrige
About Stuart Buddrige
Stuart Buddrige is the Technical Support Operations Manager at Symphony.com in London, with a background in technical authoring and IT support.
Technical Support Operations Manager at Symphony.com
Stuart Buddrige currently serves as the Technical Support Operations Manager at Symphony.com in London, United Kingdom. In this role, he oversees the Zendesk ticketing platform and Confluence knowledge repository for the support team. He generates in-depth reports, including uptime statistics, OKR metrics, and team performance analysis, utilizing tools like Zendesk Explore, G-suite, and DOMO. Additionally, Stuart conducts and manages monthly customer feedback surveys through Survey Monkey to ensure continuous improvement in support operations.
Past Experience at Royal Mail
From 2016 to 2018, Stuart Buddrige worked at Royal Mail as an Enterprise Modeller/Technical Author in London, United Kingdom. During his two years at Royal Mail, he focused on technical authoring and knowledge management, which involved managing and improving large company repositories using various tools such as SharePoint, iServer, Zendesk, and Confluence.
Technical Author at IBM United Kingdom Ltd
Between 2012 and 2015, Stuart Buddrige was employed as a Technical Author at IBM United Kingdom Ltd in London, United Kingdom. Over three years, he honed his skills in technical authoring, contributing to the development and maintenance of technical documentation and knowledge management systems.
Graduate Analyst at 3i Infotech
Stuart Buddrige began his professional career as a Graduate Analyst at 3i Infotech in Birmingham, United Kingdom. From 2009 to 2011, he gained valuable experience in the field, which included tasks related to data analysis, system support, and technical documentation.
Education and ArchiMate® Certification
Stuart Buddrige studied Information Technology at Birmingham City University, where he earned a BSc in ICT after three years of rigorous coursework from 2005 to 2008. He also completed the ArchiMate® 2.1 certification, enhancing his capability in enterprise architecture modeling.