Alicia Freeland
About Alicia Freeland
Alicia Freeland is the Lead Client Manager at Symplicity Corporation in Cave Creek, Arizona, a position she has held since 2021. She has a diverse background in student services and higher education, with previous roles at various institutions including the Fashion Institute of Technology and Arizona State University.
Work at Symplicity
Alicia Freeland currently serves as the Lead Client Manager at Symplicity Corporation, a role she has held since 2021. In this position, she is responsible for managing client relationships and ensuring client satisfaction. Prior to her current role, she worked as a Client Relationship Specialist at Symplicity from 2012 to 2021. During her tenure, she developed strong skills in client management and support, contributing to the company's success in client retention and engagement.
Education and Expertise
Alicia Freeland holds a Master’s degree in Higher and Postsecondary Education from Arizona State University, which she completed between 2003 and 2005. She also earned a Bachelor of Science degree in Human Development and Family Studies from The University of Connecticut, where she studied from 1998 to 2003. Her educational background equips her with a solid foundation in student services and client management.
Background
Alicia Freeland has a diverse professional background in student services and higher education. She began her career as a Residence Hall Director at the University of Connecticut from 2005 to 2006. She then worked at Arizona State University in various roles, including Graduate Hall Director and Program Coordinator Senior-Conduct for Student Rights & Responsibilities, from 2003 to 2012. Additionally, she served as a Student Services Specialist at Scottsdale Community College from 2009 to 2010, and as a Resident Counselor at The Fashion Institute of Technology from 2007 to 2008.
Professional Experience
Alicia Freeland has accumulated extensive experience in client management and student services over her career. Her roles at Arizona State University involved significant responsibilities in student conduct and support. After transitioning to Symplicity Corporation, she focused on enhancing client relationships and ensuring effective communication between clients and the company. Her experience in various educational institutions has provided her with a comprehensive understanding of the needs and challenges faced by students and educational organizations.