Elaine Dorsey, M Ed, Ed S, Phr
About Elaine Dorsey, M Ed, Ed S, Phr
Elaine Dorsey is a Quality Assurance Engineer at Symplicity Corporation, where she has worked since 2013. She has extensive experience in human resources and client relationship management, having held various leadership roles in multiple organizations.
Work at Symplicity
Elaine Dorsey has served as a Quality Assurance Engineer at Symplicity Corporation since 2013. In this role, she has been responsible for producing automated quality tests and developing action plans to enhance client satisfaction with the Symplicity CSM application. Dorsey has also led client webinars to showcase system updates, demonstrating her commitment to client engagement and support.
Previous Employment Experience
Prior to her current position, Elaine Dorsey held several roles in human resources and management. She worked as Corporate Director of Human Resources at Island Global Yachting from 2006 to 2010. Before that, she served as Corporate Human Resources Manager at CH2M HILL from 1986 to 1992. Additionally, she was the Corporate Director of Compensation, HRIS, and Payroll at Holiday Retirement for a brief period in 2009 to 2010. Dorsey also worked at the University of Florida as Assistant Director for Employer Relations from 2010 to 2013.
Education and Expertise
Elaine Dorsey earned her Bachelor of Science degree in Education from Loyola University New Orleans, where she studied from 1975 to 1979. She furthered her education at the University of Florida, obtaining both a Master of Education (MEd) and an Education Specialist (EdS) degree in Student Personnel Services in Higher Education from 1980 to 1982. Her educational background supports her expertise in quality assurance and client relationship management.
Client Relationship Management
In her role as Client Relationship Manager, Elaine Dorsey provided comprehensive documentation of client feedback and assisted with the collection of functional requirements for professional services requests. She led System Utilization Meetings (SUM) and annual outreach meetings, focusing on improving client interactions and ensuring their needs were met effectively.