Elliot Zenilman
About Elliot Zenilman
Elliot Zenilman is a Client Manager at Symplicity Corporation, where he has worked since 2020. He has a background in higher education and client support, having held various roles at institutions such as SUNY Geneseo and the University of Rochester.
Work at Symplicity Corporation
Elliot Zenilman has been employed at Symplicity Corporation since 2020, currently holding the position of Client Manager. In this role, he provides technical support and troubleshooting for customer-reported issues, ensuring client satisfaction. He also develops strategic success plans aimed at reducing customer churn for at-risk clients. Prior to his current role, he served as Implementation Manager at Symplicity Corporation from 2019 to 2020, where he focused on onboarding new clients and facilitating their integration with the platform.
Previous Experience in Higher Education
Elliot Zenilman has significant experience in higher education administration. He worked at SUNY Geneseo as Assistant Director of Student Life from 2015 to 2018, where he contributed to student engagement initiatives. Prior to this, he served as Area Coordinator from 2013 to 2015 and as Residence Hall Director from 2011 to 2013. His roles involved overseeing residential life and supporting student development. Additionally, he worked as a Tour Guide at Binghamton University from 2007 to 2009, providing prospective students with insights into campus life.
Educational Background
Elliot Zenilman earned a Master of Science degree in Higher Education Student Affairs from the University of Rochester, where he studied from 2009 to 2011. He also holds a Bachelor of Arts degree in History from Binghamton University, completed from 2005 to 2009. His educational background has equipped him with the knowledge and skills necessary for his roles in both higher education and client management.
Technical Support and Client Engagement
In his current role as Client Manager at Symplicity Corporation, Elliot Zenilman engages in regular consultations with clients to discuss best practices for maximizing platform usage. His focus on client engagement and satisfaction is evident in his proactive approach to addressing customer-reported issues and developing tailored success plans for clients at risk of churn.