Jacob Acton
About Jacob Acton
Jacob Acton serves as the Lead Client Manager at Symplicity Corporation, where he has worked since 2017. He possesses a strong background in higher education and software technology, complemented by his commitment to ethical practices and effective communication.
Current Role as Lead Client Manager
Jacob Acton currently serves as the Lead Client Manager at Symplicity Corporation, a position he has held since 2017. In this role, he is responsible for overseeing client relationships and ensuring client satisfaction. His background in higher education and software technology enhances his effectiveness in this position, allowing him to address client needs with a comprehensive understanding of both sectors.
Previous Experience at Symplicity Corporation
Before his current role, Jacob Acton worked at Symplicity Corporation as a Client Relationship Specialist from 2013 to 2017. During his four years in this position, he developed skills in client management and relationship building, which laid the foundation for his subsequent promotion to Lead Client Manager.
Educational Background
Jacob Acton earned a Master's degree in Higher Education/Higher Education Administration from Michigan State University, where he studied from 2003 to 2006. He also holds a Bachelor's degree in Political Science/Government and History from Albion College, completed from 1999 to 2003. His education has equipped him with a strong foundation for his career in higher education and client management.
Professional Experience in Higher Education
Jacob Acton has a diverse background in higher education roles. He served as the Director of the Stone Recreation Center & Mitchell Residence Hall at Alma College from 2003 to 2006. Additionally, he worked as the Director of Residential College (Park-Mudd) at Washington University in St. Louis from 2006 to 2010. His experience also includes serving as the Assistant Director of Residence Life at Western Washington University from 2010 to 2013.
Skills and Decision-Making Approach
Jacob Acton is recognized for his evidence-based decision-making and commitment to ethical practices. He excels in building tactical partnerships across functional silos, demonstrating his ability to collaborate effectively across departments. His strong communication and instructional skills are evident in his proficiency in presenting and training, which are essential in his client management role.