Jacob Harper
About Jacob Harper
Jacob Harper serves as the Head of Global Support Operations at Symplicity Corporation, where he has worked since 2020. He has extensive experience in client management and support operations, having held various roles in both corporate and educational settings.
Current Role in Global Support Operations
Jacob Harper serves as the Head of Global Support Operations at Symplicity Corporation. He has held this position since 2020. In this role, he focuses on enhancing operational efficiency and support structures across global teams. His responsibilities include developing key performance indicators (KPIs) for vendor management, which are critical for measuring and improving service delivery.
Previous Experience at Symplicity Corporation
Jacob Harper has extensive experience at Symplicity Corporation, where he worked in various roles from 2012 to 2020. He started as a Client Manager for one year before transitioning to Manager of Client Support, a position he held for seven years. During his tenure, he contributed to the development of support operations and client management strategies.
Background in Higher Education Administration
Jacob Harper has a strong background in higher education administration, having worked at the University of Pittsburgh at Johnstown. His roles included Area Coordinator, Coordinator of Student Conduct and Conflict Resolution, and Director of Student Relations and Conduct. His experience in these positions spanned from 2007 to 2012, providing him with insights into student affairs and conflict resolution.
Educational Qualifications
Jacob Harper holds a Master of Arts in Student Affairs in Higher Education from Indiana University of Pennsylvania. He also earned a Bachelor of Science in Business Communication from Juniata College. His educational background supports his expertise in managing operations and fostering effective communication within organizations.
Specialization in Business Process Outsourcing
Jacob Harper specializes in building and maintaining business process outsourcing (BPO) partnerships. His expertise in this area enhances operational capabilities and supports the development of efficient support structures within organizations, particularly in global operations.