James Mears
About James Mears
James Mears serves as the Client Support and Implementation Manager at Symplicity Corporation, where he has worked since 2013. He has a background in Integrated Engineering and extensive experience in IT management and support within the higher education sector.
Work at Symplicity
James Mears has been serving as the Client Support and Implementation Manager at Symplicity Corporation since 2013. In this role, he manages the migration of clients from on-premises server hosting to cloud solutions. He delivers both remote and on-site training to clients, ensuring they maximize their investment in software solutions. Mears also conducts online 'Friday surgery' open Q&A meetings for clients, addressing their queries and concerns. He resolves Tier 2 helpdesk issues and participates in multi-client forum meetings, enhancing client engagement and support.
Education and Expertise
James Mears studied at Sheffield Hallam University, where he earned a Bachelor of Engineering with Honors (BEng Hons) in Integrated Engineering from 1994 to 1997. His educational background provides a strong foundation for his expertise in IT management and client support within the higher education sector.
Background
Before joining Symplicity, James Mears held several positions in IT management and support. He worked as the IT Manager for Student Careers & Skills at the University of Warwick from 2007 to 2013. He also served as a Non-Executive IT Director at AGCAS from 2010 to 2013. His earlier experience includes roles at CareerHub, Romec (part of Royal Mail), and Royal Mail as a Network Services Engineer.
Achievements
In his current role, James Mears works closely with the product development team to plan software features, contribute to bug tracking, and testing. He facilitates the integration of student records system data into applications and university single sign-on systems. Mears also assists clients with API usage and custom database reporting, acting as a trusted adviser for higher education institutions in managing aspects of student life, including career services and wellbeing.